🛒 Shopify Order Cancellation & WhatsApp Reorder Workflow (n8n)

Automates apology messaging and re-order prompts via WhatsApp whenever a Shopify order is cancelled.
Logs all communication attempts in Google Sheets for tracking.

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🎯 Who Is This For?

• Shopify store owners or e-commerce managers
• Customer support teams handling cancellations
• Businesses looking to recover lost sales via personalized WhatsApp messages
• Anyone wanting to automate communication after order cancellations

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⚡ What This Workflow Does

• Listens for cancelled orders in Shopify
• Extracts customer details and order information
• Generates a personalized apology message with a re-order link
• Sends messages via WhatsApp using a messaging API (e.g., Twilio, Rapiwa)
• Logs success and failure of each message in Google Sheets

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✨ Key Features

• Real-Time Cancellation Detection: Automatically triggers on order cancellation
• Personalized Messaging: Includes customer name, order details, and reorder link
• WhatsApp Integration: Sends messages via WhatsApp for higher engagement
• Error Handling: Logs successful and failed message deliveries
• Convenient Reorder Link: Customers can reorder with a single click

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🛠 Requirements

• n8n instance with nodes:
  • Shopify Trigger
  • HTTP Request (for WhatsApp API)
  • Code
  • Google Sheets (optional for logging)
• Shopify store with API access
• WhatsApp messaging provider account with API credentials
• Valid customer phone numbers stored in Shopify

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📝 How to Use — Step-by-Step Setup

1️⃣ Credentials Setup

• Shopify API: Configure credentials in n8n to listen for order cancellations
• WhatsApp API: Set up credentials (e.g., Twilio, Rapiwa, or any supported provider)
• Google Sheets (Optional): Configure OAuth2 credentials to log communications

2️⃣ Configure Trigger

• Set the workflow to trigger on Shopify order cancellation events

3️⃣ Customize Message Content

• Modify the apology message template for your store branding and tone
• Ensure the reorder link dynamically references the cancelled order

4️⃣ Set Up WhatsApp Node

• Connect your WhatsApp API credentials
• Ensure customer numbers are properly formatted for WhatsApp delivery

5️⃣ (Optional) Logging

• Use Google Sheets to track sent messages, verified phone numbers, and re-order links

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📊 Google Sheet Required Columns

Sample Sheet: Click Here

Name	Number	Email	Address	Price	Title	Re-order Link	Validity	Status
Abdul Mannan	8801322827799	contact@spagreen.net	Dhaka, Bangladesh	BDT 1955.00	Pakistani Lawn	Link 🔗	unverified	not sent
Abdul Mannan	8801322827799	contact@spagreen.net	Dhaka, Bangladesh	BDT 1955.00	Pakistani Lawn	Link 🔗	verified	sent

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⚠️ Important Notes

• Phone Number Validation: Ensure all numbers are WhatsApp-enabled and correctly formatted
• API Rate Limits: Respect WhatsApp provider limits to avoid throttling
• Data Privacy: Comply with local privacy and messaging regulations
• Error Handling: Monitor logs for failed message deliveries
• Testing: Test thoroughly with dummy data before running live

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🔗 Useful Links

• Rapiwa Dashboard: https://app.rapiwa.com
• Official Website: https://rapiwa.com
• Documentation: https://docs.rapiwa.com

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💬 Support & Help

• WhatsApp: Chat on WhatsApp
• Discord: SpaGreen Community
• Facebook Group: SpaGreen Support
• Website: https://spagreen.net
• Developer Portfolio: Codecanyon SpaGreen