Send WooCommerce Cross-Sell Offers to Customers via WhatsApp Using Rapiwa API
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🚀 Automated WooCommerce Cross-Selling via WhatsApp with Rapiwa
Turn your WooCommerce store into a smart sales engine by automatically recommending products your customers are most likely to buy—and sending personalized WhatsApp messages that convert. This workflow uses Rapiwa API to verify numbers, deliver messages, and track results in Google Sheets.
Who Is This For?
This workflow is perfect for WooCommerce store owners, marketers, and sales teams who want to:
- Automatically identify each customer's favorite products
- Recommend related or latest products in their favorite categories
- Send personalized WhatsApp messages without manual effort
- Track all outreach activity efficiently in Google Sheets
No coding or WhatsApp Business API required—fully automated and easy to use.
What This Workflow Does
- Fetches all paying customers from WooCommerce
- Determines each customer's most purchased product
- Suggests the latest product in the same category for cross-selling
- Cleans and verifies WhatsApp numbers via Rapiwa API
- Sends personalized product recommendations to verified contacts
- Logs every action in Google Sheets (success and failure)
- Handles both verified and unverified numbers smartly
Key Features
- Smart Customer Segmentation: Targets paying customers automatically
- Product Analytics: Detects top products purchased per customer
- Personalized Recommendations: Suggests relevant products from the same category
- WhatsApp Messaging: Sends messages through Rapiwa API
- Number Validation: Confirms WhatsApp-enabled numbers before sending
- Dual Logging: Tracks both successful and failed attempts in Google Sheets
- Rate-Limited Automation: Uses batching and wait nodes to prevent API overload
- Dynamic Messaging: Includes customer name, product details, and links
Requirements
- WooCommerce store with API access
- Rapiwa account with API access for WhatsApp verification and messaging
- Google account with Sheets access
- Customer phone numbers stored in WooCommerce (
billing.phone)
Step-by-Step Setup
1. Credentials
- WooCommerce API: Configure nodes for customer and order data
- Rapiwa Bearer Auth: Add your API token in HTTP Bearer credentials
- Google Sheets OAuth2: Ensure Sheets access is set up
2. Google Sheets
- Prepare your sheet with the required columns (see below)
- Use separate tabs for verified/unverified messages if desired
3. Workflow Nodes
- Filter Paying Customers: Include only those with purchases
- Get Most Purchased Product: Identify top items per customer
- Clean Phone Numbers: Remove non-digit characters for validation
- Verify WhatsApp Number: Use Rapiwa API before sending
- Send Message via Rapiwa: Deliver personalized product recommendations
Google Sheet Column Structure
| name | number | address1 | price | suk | title | product link | validity | status | |
|---|---|---|---|---|---|---|---|---|---|
| Abdul Mannan | 8801322827799 | contact@spagreen.net | mirpur dohs | 850 | Sharp Most Demanding Hoodie x Nike | Link | verified | sent | |
| Abdul Mannan | 8801322827799 | contact@spagreen.net | mirpur dohs | 850 | Sharp Most Demanding Hoodie x Nike | Link | unverified | not sent |
Important Notes
- Ensure phone numbers are formatted correctly for validation
- Respect API rate limits by adjusting batch sizes
- Test with a small batch before full deployment
- Check stock availability when recommending products
Useful Links
Support & Help
💡 Boost sales instantly by automating WooCommerce cross-selling through personalized WhatsApp messages!
