AI-Powered WhatsApp Support Assistant (Rapiwa) via n8n

Automate Customer Support, Provide Instant Answers, and Keep Every Interaction Logged

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Who Is This For?

This n8n automation workflow is perfect for:

• Customer support teams looking to reduce manual response time
• Business owners who want to automate WhatsApp interactions
• Service providers handling frequent product or service inquiries

If you frequently receive questions about your products, services, or technical issues, this workflow provides real-time, AI-driven responses, pulls data from Google Sheets/Docs, logs tickets, and delivers human-like WhatsApp replies.

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What This Workflow Does

Your AI assistant, Rapiwa, manages customer interactions end-to-end:

• Receives messages on WhatsApp
• Classifies and interprets queries using AI
• Fetches data from Google Sheets, Google Docs, and Support Desk portals
• Sends personalized, WhatsApp-optimized responses
• Logs each interaction for tracking and analysis

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Key Features

• AI-Driven Support Assistant (Rapiwa)
• WhatsApp Integration via Rapiwa API
• Dynamic Data Access (Google Sheets + Docs)
• Knowledge Base Search
• Conversation Memory for Context
• Automatic Logging to Support Sheets
• Multi-Product and Multi-Service Support

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Workflow Overview

1. Rapiwa Trigger (Start Node)

   • Starts when a new WhatsApp message is received.

2. If (Check Text)

   • Ensures incoming messages are text-based before processing.

3. AI Agent – Customer Support

   • Interprets questions, fetches data from Sheets/Docs, and generates WhatsApp-friendly replies.
   • Logs issues to a Support Log Sheet.

4. Memory (Session Context)

   • Maintains conversation context per user session.

5. Research (AI Support Tool)

   • Gathers info from multiple sources: Sheets, Docs, HTTP APIs, and Support Desk portals.

6. Replay (Rapiwa Send Message)

   • Sends the final, WhatsApp-optimized AI response back to the customer.

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Data & Integrations

Google Sheets

• Product Data Sheet – Product names, descriptions, pricing
• Service Data Sheet – Offered services with details
• Support Log Sheet – Logs all customer interactions and issues

Google Docs

• Provides company info for user queries about your organization

Support Desk & Documentation

• Integrates live documentation from portals like:
  • SaleBot
  • Delix
  • SocialVibe
  • Faculty
  • Yoori
  • MeetAir
  • Oxoo
  • Flixoo

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Example Use Case

User Message:

“Hi, I’m having a problem with my Faculty login.”

Rapiwa’s AI Response:

“I’m sorry you’re having trouble logging in to Faculty. Please try resetting your password here: https://faculty.spagreen.net/docs/#reset-password
If the issue continues, I can log this for support. Would you like me to do that?”

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Useful Links

• Dashboard: https://app.rapiwa.com
• Official Website: https://rapiwa.com
• Documentation: https://docs.rapiwa.com

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Support & Help

• WhatsApp: Chat Now
• Discord: SpaGreen Community
• Facebook Group: SpaGreen Support
• Website & Portfolio: spagreen.net | Codecanyon

Provide instant, AI-driven, and fully automated WhatsApp support while keeping all customer interactions organized and trackable.