Privacy Policy

Last Updated: April 8, 2026

Welcome to SpaGreen Shop, operated by SpaGreen Creative. We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you use our website, purchase products, or interact with our services.

By using our website, you agree to this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Company/business name (if applicable)
  • Billing details

Account Information

  • Login credentials
  • Purchase history
  • Subscription details

Technical Data

  • IP address
  • Browser and device information
  • Usage activity (pages visited, downloads, interactions)

Communication Data

  • Emails, WhatsApp messages, support tickets
  • Feedback and inquiries

2. How We Use Your Information

We use your information to:

  • Process orders and deliver digital products (e.g., SaaS scripts, plugins, licenses)
  • Manage subscriptions and licenses (CloudPOS, Rapiwa, etc.)
  • Provide technical support and customer service
  • Improve our products, platform, and user experience
  • Send important updates, invoices, and service notifications
  • Prevent fraud and unauthorized activities

3. Payment Security

Payments are processed through secure third-party gateways such as:

  • Stripe
  • bKash
  • Other supported gateways

We do not store sensitive payment information (e.g., card details) on our servers.

4. Data Protection

We implement industry-standard security measures to protect your data, including:

  • Secure servers
  • Controlled access
  • Encrypted communication

However, no system is 100% secure.

5. Data Sharing

We do not sell your data.

We may share limited data with:

  • Payment processors
  • Hosting and infrastructure providers
  • Licensing/activation systems
  • Legal authorities if required

6. SaaS & License Data

For SaaS products and licensed scripts:

  • We may store domain, license key, and activation data
  • We may verify license usage to prevent abuse
  • Unauthorized or multiple use beyond license terms may result in suspension

7. Cookies

We use cookies to:

  • Maintain login sessions
  • Track user behavior
  • Improve performance

Disabling cookies may affect functionality.

8. Third-Party Services

Our platform may integrate with third-party services (e.g., payment gateways, APIs, messaging tools).

We are not responsible for their privacy policies.

9. Account Responsibility

You are responsible for:

  • Keeping login credentials secure
  • Providing accurate information
  • All activities under your account

10. Refund Policy

🔒 No Refund After Download

Due to the digital nature of software and downloadable products, all sales are final once the product is accessed, downloaded, or license is activated.

👉 No refund will be accepted after download or license activation.

✅ Limited Refund Cases

Refund may be considered only if:

  • Duplicate payment occurred
  • Product was not delivered due to our system error
  • Product is completely different from description

❌ Non-Refundable Cases

  • Change of mind
  • Lack of technical knowledge
  • Server/environment incompatibility
  • Failure to read documentation
  • Downloaded/installed/activated products

📩 Support First

Please contact support before requesting a refund. Most issues can be resolved.

⚠️ Agreement

By purchasing, you agree that digital software/products are non-returnable once delivered or activated.

11. Changes to Policy

We may update this policy at any time. Changes will be reflected on this page.

12. Contact

For support, please contact us via:

Last updated: April 8, 2026